When purchasing furniture for your home, 90% of the time you are ordering your furniture from our design sheets which will include few photos of the product and as many details about the product (size, weight, etc.) that we can provide. When we order the furniture, every order is a custom order for your specific piece from a furniture manufacturer. Because of the custom nature of the furniture orders, all sales are final and we are unable to accept returns.
Throughout all of the years we have been doing this, we have only had a hand-full of situations where the customer was completely unhappy with the piece once it arrived. We completely understand that this can be a frustrating situation and will try to work with you to find a reasonable solution. Sometimes this may mean that we have another customer that is willing to buy the piece from you, sometimes the manufacturer will take it back for a restocking fee, other times this means that we are unable to do anything and can’t take it back. We have had a great track-record so far, however, we like to be up-front with you and our policy.
If you are the type of person that is uncomfortable with ordering items online or through a catalog, let us know up-front and we can focus our furniture searches on big-box stores that may have a floor sample that you can sit on and look at. Keep in mind though, finding your exact piece on a showroom floor is becoming difficult to do and will typically increase the number of design hours required for your project since we will have to call around to local stores to see if they have a sample on the showroom floor.